Contact
One mailbox, read by the people building the thing
There is no form on this site and no telephone number. Everything arrives at a single address, and what follows is what to put in the subject line and how long each kind of message takes to answer.
Routing
01Subject lines and response times
The subject line is the whole of the routing. There is no ticketing system behind it and no automated acknowledgement.
| Matter | Subject line | What helps | Response |
|---|---|---|---|
| General enquiry | Enquiry | What you are trying to keep, for how long, and what currently holds it | 5 business days |
| The specification | Specification | Which part, and the format or field type you are asking about | 5 business days |
| Disagreeing with something on this site | Correction | The page, the sentence, and what you think is wrong with it | 5 business days |
| Access to your personal information | Privacy request | Enough to identify the correspondence you mean | 30 days |
| Correction of your personal information | Privacy request | What is wrong and what it should say | 30 days |
| Deleting what we hold about you | Delete my data | The address you wrote from, or the thread | 30 days |
| Privacy complaint | Privacy complaint | What happened and what you want done about it | Acknowledged in 5 business days, answered in 30 days |
| Suspected security problem | Security | What you found and how to reproduce it | Same or next business day |
| Press | Press | Your deadline, in your first message | 2 business days |
Write to [email protected]. Those timings are commitments about a reply, not about agreement. A message that needs longer gets an interim answer saying so and a date.
Why there is no form
02A form would collect more than an email does
This is a deliberate choice and it costs us some enquiries.
A contact form on a small company's website is one of two things. It posts nowhere, which is a lie told to visitors, or it posts to a third party service that collects an address, a browser fingerprint, an approximate location and a page history, none of which the visitor was asked about and none of which is needed to answer a question.
An email arrives with an address and whatever you chose to write. It is inspectable, it can be sent from a pseudonymous account, and it leaves you with your own copy of what you sent. That last property matters more than it sounds. A form leaves the sender with nothing.
Security reports
Send them. Put "Security" in the subject line and describe what you found. We will not treat a good faith report as hostile, we will not threaten anybody who sends one, and we will not require a non-disclosure agreement before we will read it. We do not run a paid bug bounty and we will not imply one exists.
Unsolicited attachments
If you need to send us a file, say so first and we will tell you where to put it. Do not send anything containing another person's personal information. If it arrives anyway it is handled as unsolicited information under the privacy policy and destroyed.
Formal notices
03Service of documents, and the company on the register
For anything with legal effect, the register is the authority rather than this page.
We do not publish a postal address on this website. Section 153 of the Corporations Act 2001 (Cth) requires the company name and ACN on its public documents, and both are above and in the footer of every page. It does not require a street address on a website, and publishing one here would put an address in front of every scraper on the internet without giving it any legal effect.
To serve a document, use the registered office recorded against ACN 696 486 987 on the register maintained by the Australian Securities and Investments Commission. That is the address with legal effect for service, it is current by definition, and it is free to look up.
Privacy matters
All of them reach the same address. The rights themselves, the timings and the escalation route to the Office of the Australian Information Commissioner are set out in the privacy policy. You are not required to complain to us first, although it is usually faster.